Our goal is to seed ReSchool’s design with openness and humility by truly understanding the people the system will serve. By engaging in user-centered design with learners, families, educators and communities, we acknowledge they are the ones most suited to design the system that will best serve them. We utilize strategies such as observations, simulations and shadowing to identify gaps and unmet needs. When we engage in thoughtful prototypes with users, we can get to the heart of their needs and incorporate concepts into a new system that bring value to their lives.
We also use discovery-driven planning, which is considered a more effective way to manage highly innovative ventures in uncharted territory. More conventional strategies like backwards planning depend on past data and a predictable end product. With discovery-driven planning, we are acknowledging that a radically new venture is inherently unpredictable. Rather than relying on previously collected knowledge, we hold informed assumptions and continually test them. Discovery-driven planning is essentially the process of converting our assumptions into knowledge over time, and incorporating the new data into our plan.
Chris Sturgis, Competency Works